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Returns & Refunds

Free Return Service (only for orders with delivery and pick-up address in Europe (E.E.C)

Returned items must meet the terms of our return policy:

Your returned item must arrive at the partner store from where it was ordered from no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the appropriate partner’s location within 14 days.

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
  • When trying on footwear, please take care not to mark the soles or damage the shoe box.
  • If an item has a security tag or brand tag attached, it must be returned with the tag in its original position.
  • In this case and in an unopened and undamaged product packaging.
  • Swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

How to return an item?

Please log in to my account and go to “My orders and Returns";

Select your order and then click on the Return Icon;

In order to return your item, we need to accept your return information.

After informing team about your return request, if everything is correct and within the acceptable return period, you will receive an email with more information on how to complete and send your return.